Yes, I'm back with another "buyer beware" post. To make a long story short, I went to Treadquarters Auto Care Center, in Newport News, VA. To say the least, this shop is a major rip-off. I think they may have flunked the "Business Ethics" part of their business school curriculum.My complaint against this auto shop is: I was charged for services that they did not complete. When I addressed my concerns with them, they clearly tried to run a game on me. When I took my vehicle into their shop to get a wheel alignment, they were supposed to provide me with a "before and after" printout. They said they didn't have this printout because, the printer didn't work. They also told me that the mechanic who supposedly worked on my vehicle was not available because he stepped out.
When I told them that I took my vehicle to another mechanic, and they checked my alignment, and provided me with a printout, proving that the alignment had not been done, they insisted that they had. I knew they hadn't, and asked for my money back. They refused to give it back to me, and became rude. We tried to talk to the manager, and he brushed us off.
Next, I will prove that Treadquarters is a rip-off company, and that they fraud their customers and brush them off. The following document is their BBB rating:
http://www.bbb.org/upstate-new-york/business-reviews/brake-service/monro-muffler-brake-inc-in-rochester-ny-6000929
