Another Buyer Beware Warning-Treadquarters in Newport News, Virginia

   Yes, I'm back with another "buyer beware" post. To make a long story short, I went to Treadquarters Auto Care Center, in Newport News, VA. To say the least, this shop is a major rip-off. I think they may have flunked the "Business Ethics" part of their business school curriculum.

My complaint against this auto shop is: I was charged for services that they did not complete. When I addressed my concerns with them, they clearly tried to run a game on me. When I took my vehicle into their shop to get a wheel alignment, they were supposed to provide me with a "before and after" printout. They said they didn't have this printout because, the printer didn't work. They also told me that the mechanic who supposedly worked on my vehicle was not available because he stepped out.

When I told them that I took my vehicle to another mechanic, and they checked my alignment, and provided me with a printout, proving that the alignment had not been done, they insisted that they had. I knew they hadn't, and asked for my money back. They refused to give it back to me, and became rude. We tried to talk to the manager, and he brushed us off.

Next, I will prove that Treadquarters is a rip-off company, and that they fraud their customers and brush them off. The following document is their BBB rating:
http://www.bbb.org/upstate-new-york/business-reviews/brake-service/monro-muffler-brake-inc-in-rochester-ny-6000929

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BBB BUSINESS REVIEW

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Are You the Business Owner of Monro Muffler Brake, Inc.?

If yes, click here to learn about BBB Accreditation.

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THIS BUSINESS IS NOT BBB ACCREDITED

Monro Muffler Brake, Inc.

Additional Locations

Phone: (800) 876-6676View Additional Phone Numbers200 Holleder Pkwy, Rochester, NY 14615http://www.monro.com

On a scale of A+ to FReason for RatingBBB Ratings System Overview

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Monro Muffler Brake, Inc. include:

• 1124 complaints filed against business
• Failure to respond to 1080 complaints filed against business
• Overall complaint history with BBB

Our file contains a pattern of complaints from consumers who report problems with repairs, and unsatisfactory performance. The company has responded to some complaints by offering an explanation of their position or an adjustment.

Customer Complaints SummaryRead complaint details

1124 complaints closed with BBB in last 3 years | 362 closed in last 12 months

Complaint Type	Total Closed Complaints
Advertising/Sales Issues	95
Billing/Collection Issues	42
Delivery Issues	12
Guarantee/Warranty Issues	21
Problems with Product/Service	954
Total Closed Complaints	1124

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Monro Muffler Brake, Inc. 
See Trends in Complaints on Monro Muffler Brake, Inc. | View Complaints Summary by Type Pie Chart on Monro Muffler Brake, Inc.

• Government Actions

  BBB knows of no significant government actions involving Monro Muffler Brake, Inc..
  What government actions does BBB report on?

• Advertising Review

  BBB has nothing to report concerning Monro Muffler Brake, Inc.'s advertising at this time.
  What is BBB Advertising Review?

Additional Information

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BBB file opened: September 07, 1993Business started: 01/01/1957Business started locally: 01/01/1978

Business Management

Mr. Robert Gross, President & CEO

Contact Information

Principal: Mr. Terry Haschmann, Director of Customer Service

Business Category

BRAKE SERVICEAUTO SERVICESTIRE DEALERSAUTO REPAIR & SERVICE

Alternate Business Names

AutotireMonro Muffler #147Monro Muffler and BrakeMonro Muffler and Brake ServiceMonro Muffler Brake Svc.Monro Muffler Brake, IncorporatedMonro Muffler/BrakeMonro Muffler/Brake & ServiceMonro Muffler/Speedy Auto #210Monroe MufflerMr. Tire, incPro AutoSpeedy Auto Service By MonroTire BarnTire WarehouseTread Quarters Discount Tires

Industry Tips

Auto mechanics and shops -- selectingAuto Repairs





Notice, they have an F rating. This is the lowest BBB rating a business can ever have. 


Do not take your vehicle to this establishment. They can only get away with ripping people off who let them. 
Spread the word to everyone. BBB offers this information to share with and warn consumers, so they will not be harmed by these blood-sucking leaches.

Fired-up Friday

Boy, am I fired-up and ready for the weekend. I am so excited. Why? Cause, tomorrow, I'm sleeping in. Yeaaah!
I haven't done that for awhile now!

Tonight, it's family time, movie night on Netflix, and then off to bed. I'm going to be a hibernating bear, for a few hours.

Kids are back to school, (homeschool, that is), so, my Sunday will be spent preparing school curriculum, and schedules.

I've also have blog posts to update. It will be back to business, as usual, before I know it.
Better enjoy my weekend, and sleep-in, while I can.
Well, that's my updates. Thanks for reading.
Hope everyone has a wonderful weekend!

Going on a Health Binge

Ok, I know.  "Binge" seems so temporary. Let me try another word. How about health "journey"?
I've started counting calories. I know, old school, huh? Well, I'm a bit late to the game, because I must confess; I...hate counting calories.
But, I just realized how simple and rewarding it is. I can actually 'see' what I'm eating. By counting calories, I
     ● can see exactly how many calories a product has, as well as the nutritional value
     ● make better choices in selecting the best foods that compliment my health & wellness goals

I'm excited about my new adventure.  I've even started a Facebook page called Active Warriors for Healthy Living. I invite you to join me there
http://www.facebook.com/activewarriorsforhealthyliving

I Had To Make A Time Change

Good Morning/Day everyone,
Had to switch my work schedule to nights. It feels strange, because I'm not use to it.
But, I do feel less stressed and more fulfilled. I'm finding that my days have become centered around a lot of family, and other activities, and that's Ok.
But, this was conflicting with my work schedule; making me feel stressed and dissatisfied.  I knew I had to do something.  So, I scheduled a time change.

I just made the adjustment; so far so good. I still answer my customers' and clients' calls and emails throughout the day. But for now, any other things pertaining to my business, are done at night.

This helps me to stay productive, deal with setbacks, and still spend time with, and take care of the family.
Its going to take some getting used to, and I may need to adjust it again.
The key is, to overcome setbacks, and maintain balance in every area of your life.

I primarily chose nights because  I need quiet time, to be productive. It helps tremendously, because the rest of the family is asleep.

How about you? Have any of you had to make any major adjustments to your work schedule? How do you adjust to changes when setbacks come?

I'd love to hear. Post your answers in the comments section.

Earth Day 2013

Today is Earth Day. My family and I make every day Earth Day, by reusing/recycling items, or donating them back, keeping our neighborhoods, parks and streets clean, by not littering, etc. But we wanted to do something special for Earth Day.

So, yesterday,  for Earth Day, we visited our local Virginia Living Museum, to visit all the wonderful animals, and share a great meal together. My daughter also bought a Native plant, to support the Museum & to help her appreciate the Earth. She actually started her plant collection a few weeks before Earth Day; and she's done a wonderful job at taking care of it, too.

My daughter is an avid animal lover, so we headed out to the Animal Aid Society in Hampton, VA. She's a pet pal. This means she signs up to be a special friend to the pups and doggies that come to the shelter.  She spends the most time with one doggie, at a time. She can walk him or her,& bring treats and toys. We even bought our own Animal Aid Tshirts that we wear when we go to the shelter.
We had so much fun; we do everytime. The only hard and pressing part about visiting the shelter is: my daughter becomes attached to the dogs so easily. She wants to bring them all home. It's so hard saying no to her.  I know how much she loves animals. It's always a day followed up with pleadings after pleadings,  to bring a new dog home with us.

Well, that's my Earth Day story for 2013. What's your story? I'd love to hear how you spent Earth Day. Post your story below.
And thanks for blogging with me.

Happy International Women's Day 2013

To all the women, from all over the world;
Happy International Women's Day! You are such a powerful force in this world. Be yourselves, and shine your lights.
Last year, I paid tribute to all the women across the world, with Alicia Key's "Super Woman" video:





This year's tribute: Alicia Keys is back with "Girl on Fire". I feel like this is the perfect song to describe each and everyone woman. You are all special and have your own gifts to bring to the lives of those you touch, all around you.

For all the "girls who are on fire", please enjoy this tribute: This one's for you

Time for A Camomile Tea Break

It's been a long day, and boy, am I ready for a camomile tea break. It's just one of the ways I relieve myself from the stresses of the day; Errands, household chores, work, kids, bills; you know, everyday life. Thank Goodness for moments like these.

Checking In...Update: Jan 19, 2013

Google Image

It's an early Saturday morning, and I've been up since 4am. (I just can't seem to get with the "sleep-inners" anymore). In fact, it's been awhile since I actually "slept in". My kids are all grown up, but I think I'm suffering from "work-week routine" syndrome.

I get up at 4am every day, and it seems that my body's biological clock has been linked to 4am. It won't let me sleep in, no matter how hard I try.

So today, I'm going to catch up on some reading; books and emails, have some tea, watch a Lifetime Movie and pull out those old VHS &  DVD tapes I haven't seen for awhile.
I also plan to spend some quality time with my family, and rejuvenate my spirit, with some quality time in my "prayer closet".

I figure, just because I can't adjust my biological clock, I can still adjust what I do with the time. I can learn to relax, and ax the "work-week schedule". Just as Garfield says, "Relax, It's the Weekend". And I'm taking that good advice.

Well, that's today's update in Sarah Kim's Days in the Life of A Mompreneur. My daughter is editing a fun-family "photo/video show". I'll be uploading the video to my YouTube page, SarahKimMompreneur, soon.

Thanks for blogging with me. Have a happy weekend! Until next time, LIVE life!