I run an Avon Business, and, this is our busiest season. I had 14 packages shipped by Avon to UPS. The package was out for delivery at 5:41 am, and usually, my packages are delivered between 12pm and 7pm at night. It was around 2pm, and they hadn't come yet. I thought to myself, "hmm, let me check on the delivery status again". I felt a bit uneasy, strangely. So, I visited the UPS website, through the tracking link from my shipping confirmation email. The status had been update to "The receiver is on a holiday. Delivery will be attempted when the receiver returns. / Package will be delivered next business day."
Say what? I was home all the time, with my front door open. The UPS person never drove up. Yet this status was updated on the website @ 10:19am. I contacted UPS' 800 number, and some rude customer service person decided to evade my questions, and hang up on me.
I had to call back again, and was initially told that I would have to wait until Monday to receive my packages, but then, was told that the person was being called back to UPS, and that my packages were being located. I then had to go in my car to pick up 14 packages, but ended up receiving only 12. UPS claimed that the other 2 couldn't be located, and I have to come back on Saturday.
When I arrived, the UPS driver was told to empty out his truck and that his route was finished for the day. I wasn't given any information on why the driver decided to state that he delivered my packages, when in fact he never did.
I am thankful that there are some good people there, but the overall experiences with this shipping company leads me to abandon their services. I ship through USPS or FEDex. Avon uses UPS, so unless they change their shipping provider, I'm pretty much stuck with UPS, for their sake.
I just feel that this person was either 1) trying to stash my products and claim that he delivered them, or they got lost. or 2) He wanted to cut his route short, because Thanksgiving was the next day, and he didn't want to have to deliver packages late.
Whatever the case, he cost me time and could have cost me money. I hope that he is reprimanded, and learns his lesson. How would he like it if someone did this to him? If he doesn't value a job, then maybe he shouldn't have one. There are plenty of people out there who would love to take his position.
